Making the Most of Small Successes

miTZyMUEverybody wants to win. We want to win in school, at home, on the job, in business and just about every aspect of life. No one gets in the game to lose. But how do you get to the winner’s table?

I’ve noticed that people do not relate in terms of winning when discussing their personal aspirations. They instead use words and phrases like succeeding if life, being successful, accomplishing my dreams, doing what I was meant to do and so on. But one must realize that it’s not only sports teams and politicians who set out to win. That thing you refer to as a goal, a dream, a destiny, or that expectation that consumes so much of your time and effort is you ultimately trying to win. Winning is the realization of your potential.

Entrepreneurs, business owners, innovators, creators and visionaries especially, understand that there is a process to everything. But more than that, they recognize that rejection is part of that process. We hear the word “No” a lot. No, it doesn’t make sense, no, I don’t think it will do well, no, I don’t think the market is ready for that, no your price is too high, no, you’re not the right fit, no, I’m not interested, No, No, No! Eventually however, you get a yes. And it doesn’t have to be a life-altering, breakout yes that catapults you into global recognition. It can just simply be a yes. The size however, is a minor point. The power lies in the win itself. The validation signals something is working. Here’s how making the most of small successes can work for you:

Showing Gratitude

Begin by being grateful. Gratitude is the all important first step to realizing your dreams. It creates the right attitude and the right approach. It is a gentle acknowledgement in your spirit that says you appreciate where you are in the process. It’s that drop of oil in your lamp that sparks the flame that lights the fire in your belly that powers you to take your next step. When your approach is in alignment you are on a path to success; the very thing you’re trying to achieve. Gratitude is a force all its own.

Sweet Inspiration

Once you’re outfitted with the proper disposition you are ready for business. When you’re feeling good about where you are, who you are, what you’re doing, it unleashes a wellspringof inspiration. And we know when someone is inspired, truly inspired to do, to be, to create, watch out! History is the greatest teacher of what truly inspired people can be led to accomplish. Using small victories to empower and embolden you breathes new life into the every day. Inspiration is one of the greatest motivators you can have. It’s organic and it comes from within.

Motivation makes you word harder, take bold steps and make bold moves. Think of the last time you were really revved up. What happened? You went on to do that task that you’d been putting off, make that phone call that you’ve been dreading, or something else along those lines. The bottom line is when you became inspired it motivated you in such a way that things that were larger than life no longer seem daunting. Suddenly there were no fears, no hesitation and no hang ups.

Unleash Your Creativity

Inspiration breeds creativity, and creativity sets passion on fire, transforming ideas and vision into tangible results. When creativity flows momentum happens. Your labor begins to bear fruits. That no becomes yes. And that yes, even a small one, can move you closer to that goal line. So, take time to celebrate your small successes by giving yourself a virtual pat on the back.  Celebration shows approval. It says, yes, I want more of that. Here’s where the true power lies:

  1. When you accomplish even the smallest of tasks, it affirms that it can be done. How? Because you just did it!
  2. It tells you it can be done again. Why? If you did it once before it stands to reason you can do it again!

Suddenly the unreachable, unattainable and unachievable, no longer is.

Moving with Purpose

When you are close to the goal line you must be purposeful; purposeful with your time, your money, any and every resource at your disposal.

Too often in life and in business, we get caught doing things just because. We do it for a myriad of reasons. Perhaps someone else has done it, we’ve been invited to do it, or we simply had an opening in our schedule. But in order to make it to the winner’s circle you have to brush away the fluff.

Celebrating your small successes helps you do that. It acknowledges and reaffirms that you’re heading in the right direction. I did this and that happened. And why wouldn’t you want more of what actually works? When you’re focused you are more strategic, you move with intention and with purpose. It’s worth remembering everything has a season and seasons change.  Let one small victory lead you to the next and ultimately to your destiny. Here’s to small successes!

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Delivering A Satisfying Customer Experience

Customer_Service

I meet a lot of people as a traveling private chef. The people I’ve met are from all facets of life, at varying levels of success, with different educational backgrounds working in various industries. And it doesn’t matter how much they make, where they’re from and what they do for a living. They all want the same thing from the company or people they’re in business with; and that is a satisfying experience.

So how do you go about making a client happy? Here is my recipe for delivering a satisfying customer experience from start to finish:

1. Respond Quickly
Each encounter with a client should be positive and engaging. Start by responding quickly to the initial inquiry. That means as soon as possible and within 24 hours. This reaffirms for the client that they made the right decision and that you’re the right person for the job.

2. Be Professional
How you present yourself, your product and/or service is an extension of your business. How well you treat your customers, their colleagues, their guests, etc., matters tremendously. So, be respectful, be kind, and be professional. Remember, you never know who is watching.

3. Plan, Prepare, Execute
Everything thus far has been ground work, attitudes and mindsets that shape your business and set you apart from the competition. This third step however is the meat and potatoes. This is where the bulk of the work gets done.

No matter what line of work you’re in and how long you have been doing it you have to put in the work. Everyone wants to do a great job. But in order to get to that satisfying end result there are three things you must do; you must plan, you must prepare, and then you must execute. You cannot prepare if you don’t have an action plan and you cannot execute your plan if you’re unprepared. It’s really that simple! Put the work in so you can achieve the desired result. This is your recipe for success!

4. Be Appreciative
We live in a very competitive marketplace with tons of options for every product and service under the sun. Yes, you may be good at what you do, great even, but there will always be someone equally as good or arguably better. Take the time during your follow-up to let the client know you appreciate their business and value them as a customer. Doing this helps foster an ongoing and hopefully long-term relationship.

There’s a quote I like that says “People may forget what you said but they will always remember how you made them feel.” A truly wonderful experience makes a lasting impression.

I’ve had the good fortune to work with some really great clients and have received many rave reviews. Here’s one from a customer in New York City:

“We absolutely loved it. Chef Janet was amazing and really helped provide the exact experience I was looking to achieve. I work for the food network and have a lot of history dealing with chefs and I have to say that chef Janet was the pinnacle of professionalism. The food was outstanding and her ability to work with me on curating the menu made everything easy. I highly recommend her to anyone looking for a great dining experience.”

Do you have an amazing customer service experience you would like to share? Post them here. To read more of my customer reviews visit JADE Jamaican Grill.

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